Overview

Hybrid: London office, once per month | up to £55,000 | full time

The Key is hiring a Product Designer to tackle user problems and shape intuitive, user-centred experiences across The Key, GovernorHub and Robin. You will be one of two designers covering the whole product suite and will work across two product squads in close partnership with product, engineering and content colleagues.

Responsibilities

• Partner with Principal Product Leads to frame problems, identify user pain points and deliver product experience improvements
• Work in cross-functional teams to identify issues, evaluate solutions and improve outcomes
• Plan and run qualitative and quantitative user research, including discovery interviews and usability testing
• Analyse user feedback, sector trends, and product usability metrics to make evidence-led design decisions
• Turn research into user flows, journey maps, and behavioural personas
• Create interactive low-fidelity wireframes and rapid prototypes to validate concepts
• Produce high-fidelity UI mockups that handle complex interactions and information
• Use AI design and prototyping tools to support rapid prototyping and testing
• Iterate based on hallway testing, formal research, and engineering feedback
• Work with Engineering Leads on technical feasibility, scope and trade-offs while championing user needs
• Communicate design intent via briefs, flows, wireframes, prototypes or workshops
• Present work internally and act on feedback
• Maintain and evolve the design system to ensure visual consistency and front-end efficiency
• Champion inclusive design and ensure interfaces adhere to WCAG and accessibility best practices

Requirements

• Minimum 5 years' experience as a Product Designer (UX/UI) with a portfolio showing end-to-end ownership from research to shipped outcomes
• Strong visual/UI craft and fluency in Figma; experience working within an established design system
• Experience designing data-dense interfaces and multi-step workflows
• Experience using AI prototyping/coding tools as part of day-to-day workflow
• Confidence partnering with Product, Content and Engineering in discovery and delivery
• Track record planning and running user research (quantitative and qualitative) and translating findings into outcomes
• Comfortable working independently and proactively in a remote team
• Excellent communication and presentation skills

Nice to have

• Experience designing for complex, regulated or compliance-related products and workflows
• Experience designing for non-expert or casual users, especially under time pressure or in voluntary contexts
• Experience in the edtech or education sector
• Front-end literacy (HTML/CSS/JS) to support communication and handover

Compensation

• Salary: £50,000–£55,000 per year
• Benefits include generous holiday allowance, flexible hours, buy/sell holiday, enhanced maternity pay, free breakfast, fruit and drinks, regular socials, and training/support for career progression

Location

• London, England — hybrid (office attendance approximately once per month)

How to apply

Please upload your CV, portfolio and cover letter. In your cover letter explain why you are right for this role, how your experience fits, and why you would like to work at The Key.